General Terms and Conditions (GTC)
Status: 06.12.2024
1. Scope
These general terms and conditions (GTC) apply to all services provided by LaValor Automation (hereinafter referred to as "provider"). Deviating conditions of the customer will not be recognized unless the provider expressly agrees to their validity in writing.
2. Subject matter of the contract
The provider provides services in the area of business process automation, customer onboarding optimization and creation of individual AI solutions. The exact scope of services is defined in the respective offer or contract.
3. Offer and conclusion of contract
Offers from the provider are subject to change and non-binding.
A contract is concluded as soon as the customer confirms the offer in writing or in text form (e.g. by e-mail).
4. Prices and payment terms
The prices for the services are based on the respective offer. All prices are in euros and exclusive of VAT, unless otherwise stated.
Invoices are to be paid within 14 days of the invoice date without deduction.
In case of late payment, the provider is entitled to charge default interest at a rate of 5% above the base interest rate according to Section 288 of the German Civil Code (BGB).
The provider reserves the right to request a deposit of 50% for projects with an order value of more than 1,000 euros.
5. Delivery time and customer's obligation to cooperate
The agreed performance periods only begin when the customer has provided all necessary documents, information and, if applicable, payments.
The customer undertakes to provide all information and access necessary for the provision of the service in a timely manner. Delays that arise due to the customer's lack of cooperation are not the responsibility of the provider.
6. Acceptance and warranty
After completion of the service, the provider makes the results available to the customer for acceptance. Acceptance is deemed to have taken place if the customer does not complain about significant defects in writing within 7 days.
The provider guarantees that the services provided correspond to the contractual agreements.
Claims for defects must be asserted within 12 months of acceptance.
7. Liability
The provider is only liable for damages caused by intentional or grossly negligent behavior.
In the case of slight negligence, the provider is only liable for breach of essential contractual obligations (cardinal obligations) and is limited to foreseeable damage.
Liability for lost profits, indirect damages or consequential damages is excluded.
8. Rights of use and intellectual property
All created automations, workflows and other services remain the property of the provider until full payment has been made.
After full payment, the customer receives a simple, non-transferable right to use the created automations and workflows.
The customer may only use the content and services provided within the agreed framework. Passing them on or selling them to third parties is prohibited.
9. Confidentiality
Both parties undertake to treat all information obtained during the cooperation as confidential.
This obligation also applies beyond the end of the contractual relationship.
10. Termination
The contract can be terminated by either party in writing with 30 days’ notice to the end of the month.
Services already provided must be paid for by the customer.
11. Data Protection
The processing of personal data is carried out in accordance with the provider's privacy policy and the applicable data protection laws, in particular the GDPR.
12. Place of jurisdiction and applicable law
The law of the Federal Republic of Germany applies.
The place of jurisdiction is the registered office of the provider if the customer is a merchant, a legal entity under public law or a special fund under public law.
13. Final provisions
Changes or additions to these Terms and Conditions must be made in writing.
Should individual provisions of these General Terms and Conditions be invalid, the remaining provisions shall remain unaffected.